Do you want to make a difference to another person’s life? We have an exciting opportunity for a compassionate and motivated person to join our Support Worker Team in Rhondda Cynon Taff. Please read on to find out more about the incredible work our team delivers and for you to apply to join our amazing team…

Key Responsibilities:

  • To assist the Operations Manager with staff management by completing return to work interviews, supervisions and annual appraisals with a designated team.
  • To support the Operations Manager, with other Support Staff, in managing and delivering services within young people’s project / refuge.
  • Working with the Operations Manager to undertake service user referrals and assessment and, where appropriate, maintain the referrals and waiting list for the project in close liaison with other members of the team.
  • To assist the Operations Manager in undertaking service reviews and in dealing with complaints from service users in relation to the designated project.
  • To take responsibility for the induction of all new staff for your designated area.
  • To ensure that service users’ needs are assessed regularly and to work with them to develop, and adhere to, a task orientated personal support plan in line with Supporting People or other regulatory requirements and within the timescales required.
  • For own caseload, to carry out risk assessments on each applicant and agree a risk management plan. To use good practice in managing risk and lone working.
  • To signpost, liaise with and facilitate service users’ access to other services.
  • To foster the active participation of service users in all areas of their service provision in line with Hafan Cymru’s service user participation strategy.
  • To feedback service users’ views to improvement of Hafan Cymru’s services.
  • To promote self-advocacy and act as advocate and/or mediator where appropriate.
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