• To use creative and innovative ways of engaging and supporting DWP customers in learning and work activity ensuring that potential for independence is maximised.
  • Work in partnership with commissioner to deliver a programme of support to unemployed and/or economically inactive individuals to improve attitudes, motivation, confidence and to enhance employability skills.
  • To ensure that individuals’ employment needs are assessed regularly and to support them to overcome personal barriers, develop, and adhere to, a SMART task orientated individual action plan.
  • Facilitate group-work and face to face and/or remote 1:1 sessions to maximise opportunities for personal development, employment and/or education.
  • Develop working relations with potential employers, providers of work and/or volunteering placements and all relevant external bodies that work in the fields of education, employment and training to secure opportunities for participants.
  • Signpost, liaise with and facilitate access to other services (Job search, Volunteering, other education, health services, legal etc.)
  • Responsible for meeting the programme’s contractual requirements, and meeting and accurate recording of customer service standards on a timely manner.
  • Maximise programme outcomes by meeting or exceeding on Key Performance Indicators (KPI).
  • Maintains an up-to-date working knowledge of the benefit system and entitlements, local labour market, potential training opportunities and relevant support agencies for customers.
  • Process DWP monthly starts and completers invoice returns.
  • Maintain clear, timely SMART customer action plans.
  • Maintain contact with DWP work coaches ensuring customer needs are met
  • To respond to any safeguarding concerns/disclosures during training and make appropriate referrals to DWP/Social Services.


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